If you're an international student in France and need assistance with your health insurance (CPAM), there are multiple ways to get support. The Ameli website provides detailed information about your rights, reimbursements, and online procedures. However, if you encounter issues—such as trouble accessing your Ameli account after receiving your Social Security Number (SSN)—you can contact CPAM through helplines, local offices, or online forums. This guide explains the various ways to reach CPAM from within and outside France.
The French health insurance system (CPAM) is essential for all students studying in France, providing coverage for medical expenses and reimbursements. While most procedures can be completed online via Ameli.fr, you may need additional assistance in some cases.
Here’s how you can contact CPAM for help.
📞 Contacting CPAM from Within France
🌍 Contacting CPAM from Outside France
📌 Other Contact Options
💡 Tip: If you have trouble reaching the English-speaking helpline, try calling the French helpline with the help of a French-speaking friend!
🧐 Frequently Asked Questions (FAQs)
❓ 1. How can I check my CPAM account details online?
You can log in to your Ameli account at Ameli.fr to access your social security information, reimbursements, and documents.
❓ 2. What should I do if I cannot log into my Ameli account?
If you have received your permanent Social Security Number (SSN) but cannot log in, contact CPAM via phone or visit a local office for assistance.
❓ 3. Can I get support in English while calling CPAM?
Yes, CPAM provides an English-speaking helpline (09 74 75 36 46) for non-French speakers, but wait times can be long.
❓ 4. How do I find the nearest CPAM office?
You can locate your nearest CPAM office using the official Ameli website or visiting a France Services center.
❓ 5. Are CPAM services free for international students?
Yes, CPAM services are free for all residents, including international students, but regular local/international call charges may apply when calling CPAM.
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